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Frequently Asked Questions (FAQs)

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Welcome to our Frequently Asked Questions (FAQ) page! Here we provide Everything You Need to Know about Taking a MOBI Course as well as addressing common questions related to: MOBI courses, earning a Certificate of Completion and/or Digital Badge, technical assistance, MOBI resource documents, MOBI Videos, and MOBI Partnerships, along with a section for participants of the NYS SEAP program. Click the hyperlink of any question below to quickly navigate to the answer. 

 

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1.  Everything You Need to Know about Taking a MOBI Course

2.  How Do I Get Started with a MOBI Course

3.  Earning a Certificate of Completion and/or Digital Badge from MOBI and Santa Clara University

4.  MOBI Program Support and Resources

5.  For Students Participating in the New York State (NYS) Self-Employment Assistance Program (SEAP)

6.  Technical Assistance

7.  Partnerships

 

 

1.  Everything You Need to Know About Taking a MOBI Course

What is MOBI?

The My Own Business Institute (MOBI) located in the Leavey School of Business at Santa Clara University is the world’s leading provider of free online education for entrepreneurs. Anyone can learn how to start a business with MOBI. 

MOBI provides asynchronous, self-paced, online courses accessible to everyone everywhere for free. Our mission is to fuel confidence and dreams and support entrepreneurship, job creation, and community growth around the world. 

MOBI provides over 40 topics in its entrepreneurship curriculum to support the full journey of starting, managing, and growing your own business. All course topics are provided in text, and some are provided in audio and video learning experiences as well (known as MOBI On Demand, which is also available on YouTube). Students can access the curriculum on MOBI’s website, visiting the topics that are of greatest interest, or they can create an account on MOBI’s learning management system (LMS) and enroll in a course. 

Students who enroll and meet the requirements of a course are eligible to earn a Certificate of Completion and/or Digital Badge (depending on the course) from MOBI and Santa Clara University.

What courses does MOBI offer?

Currently, MOBI offers six free online entrepreneurship courses in English and five in Spanish. MOBI’s free English courses include:

MOBI’s free Spanish courses include:

Are MOBI’s courses really free? Why are MOBI’s courses free?

Yes, all the online courses at My Own Business Institute (MOBI) are offered for FREE to everyone! MOBI’s mission is to fuel confidence and dreams, and to support the creation of businesses, jobs, and community growth through entrepreneurship. 

MOBI was founded by Phil Holland, a successful entrepreneur, and his wife Peggy, a school teacher and administrator, who were inspired to provide free entrepreneurship education as a way to help the communities of South Central Los Angeles recover following the riots of 1992. 

They began by teaching the MOBI curriculum in person, and later brought it online as one of the first massive open online courses (MOOCs). In 2014 as they approached retirement, they gifted the program to Santa Clara University along with an endowment so that MOBI could be offered for free, for everyone, forever. 

How will MOBI’s free online courses help me?

MOBI's free online courses provide accessible, actionable, and easy-to-understand content to help you learn how to start, manage, and grow a business. You’ll gain knowledge of business basics, like accounting, financing, marketing, websites, ecommerce, leadership, negotiation, project management, operations, and much more! Whether you hope to start your own business, apply new skills to a business you already have, or pursue a job in business, MOBI’s curriculum can help.

Additionally, all students can earn a Certificate of Completion and/or Digital Badge from MOBI at Santa Clara University upon meeting course requirements. These credentials can be added to resumes, social media profiles and websites, submitted with loan applications, and more to demonstrate your skills and continued education.

What do I need to do to take a course? What information do I need to provide?

To enroll in a MOBI free online course, you’ll need to create an account on our learning management system, providing your first name, last name, and email address. The first name and last name you enter is what will appear on your Certificate of Completion, if you take a course that provides the opportunity to earn one. So be sure to enter your name as you would like it to appear. Your email address is used to confirm your account, and you will receive limited emails regarding your course(s) and MOBI program updates. MOBI does not share data with third parties. View the FAQ section “How Do I get Started with a MOBI Course” for more information.

How long does a MOBI course take?

The time it takes to complete a course depends on your pace, as all MOBI courses are self-paced. On average, each course contains 10-15 sessions, or chapters, and we estimate between one and four hours per session. Many students complete a course in just 20 hours! There is no deadline to complete a course other than our annual course reset in August.

Do I need a computer to take a MOBI course?

MOBI’s courses are accessible through any device that has internet connection. This flexibility ensures you can learn anytime, anywhere, whether using a computer, tablet, or smartphone. Additionally, MOBI On Demand audio and video content can be downloaded from our YouTube channel.

Is there a time limit or deadline to finish a MOBI course?

No, there is no time limit or deadline to finish a MOBI course. You can enroll at any time and take as long as you need to complete the course at your own pace, without any pressure. We reset our courses each calendar year in August, this is the only deadline you need to keep in mind. You can also use your same student account to enroll in a new course after the reset as well. If you are taking a MOBI course through one of our partners, different standards and deadlines may apply.

How many times can I access the course? Can I access the course even after I finish?

The content is available to you for ongoing learning and review, ensuring that you can revisit the material whenever necessary. The course information and materials are always available on our website, and individual courses for which you are enrolled are available without limit until the annual course reset in August, but you can use your same student account to enroll in a new course after the reset. 

How many times can I take a quiz or final? What if I don’t pass?

You can retake quizzes and the final exam as many times as you like until you feel confident in your knowledge and score. If you don’t pass initially, you can review the material and try again to improve your understanding. There is no penalty for retaking. If you are taking a MOBI course through one of our partners, different standards and deadlines may apply.

What is the difference between viewing the courses on your website and enrolling in a course by creating a student account?

There are two ways to learn with MOBI. You can view all the courses and curriculum on our website, either by course or topic, or you can create a student account in our learning management system and enroll in a course. By enrolling in a course you have the opportunity to earn a Certificate of Completion and/or Digital Badge from MOBI and Santa Clara University when you meet the requirements for that particular course.

How is MOBI different from other online resources?

MOBI stands out from the competition for four key reasons. 

  1. Free and Accessible: MOBI provides free, high-quality, self-paced entrepreneurship education without any strings attached. 
  2. Empowering Mission: MOBI’s mission is to fuel dreams and confidence to empower entrepreneurship around the world to inspire new businesses, create jobs, and promote community growth. 
  3. Comprehensive Curriculum Available 24x7: MOBI provides a full curriculum with lessons, quizzes, and practical tools like glossaries, checklists, templates and worksheets, on a proven learning management system that is accessible online 24x7x365. 
  4. Recognition: All MOBI students are eligible to earn a Certificate of Completion and/or Digital Badge from MOBI and Santa Clara University upon meeting the course requirements.

Does MOBI have videos?

Yes, many MOBI topics, known as sessions, are available in audio and video format as part of our MOBI On Demand offering. Sessions with a “play” symbol (▶️) are available in audio and video format on our website, our learning management system, and our YouTube channel. Additionally, MOBI offers videos featuring industry experts that complement the course material. These videos provide valuable insights and real-world advice to enhance your learning experience. Visit our MOBI Videos page to learn more about and watch both types of videos.

What is MOBI On Demand?

MOBI On Demand is MOBI’s library of courses that offer curriculum in video and audio formats in addition to text for greater accessibility and flexibility. MOBI’s Small Business Essentials course is entirely available in audio and video (in English, with Spanish subtitles in the video learning option). Students must take the quizzes online in order to earn a Certificate of Completion and Digital Badge in a MOBI On Demand course.

How do I find MOBI On Demand courses and videos?

MOBI On Demand courses, which feature audio and video learning options in addition to our standard text-based experience, are available in English on our website, YouTube channel, and learning management system. Sessions on our website with a “play” symbol (▶️) are available in audio and video format. 

Why should I take a course if I already have a business?

MOBI’s courses can help you enhance your business management skills, explore new growth strategies, and solve common challenges faced by business owners. Whether you need help with financial management, marketing, or leadership, our courses offer practical knowledge that can take your business to the next level.

Also, many people pursue a livelihood or hobby to make money without realizing that they are in fact starting a business! For these business owners and all entrepreneurs, it can be helpful to learn ways to make your business even better.

How will the course help me if I live in another country where the requirements, laws, and government are different?

While certain local laws and requirements may differ, MOBI’s courses focus on the core principles of entrepreneurship that are universally applicable. You can adapt the knowledge gained to fit the specific needs of your country or region, and our resources are designed to be flexible and relevant to global entrepreneurs.

Can I earn college credit by taking a MOBI course?

MOBI courses do not offer college credit. However, you can earn a Certificate of Completion and/or a Digital Badge from MOBI and Santa Clara University by meeting the requirements of your course. These credentials can be used to demonstrate your achievement and continual learning. MOBI partners with educational institutions who may provide the MOBI curriculum as part of their programming and thereby provide credit. Questions regarding credit for these partners are best answered by them directly.

If I take a MOBI course, can I access resources provided to Santa Clara University students?

MOBI’s courses are separate from the resources provided to degree-seeking students enrolled at Santa Clara University (SCU) . Therefore MOBI students do not have access to resources provided to SCU students.

Can I transfer my credit from MOBI to another university?

MOBI courses do not offer college credit, so they cannot be directly transferred to other universities. However, the knowledge and Certificate of Completion and/or Digital Badge you earn may be valuable for your personal growth and professional development.

 

 

2.  How to Get Started with a MOBI Course

Which MOBI course is right for me?

Visit MOBI’s Our Courses web page for a quick overview of all our free online business courses to see which best matches your goals. 

Starting a Business is our most popular course, and once you learn the basics of starting a business you can continue learning with our Managing a Business course and Growing a Business course. Our Quick Start Entrepreneur course is a shorter introduction to starting a business for those who want to accelerate their path to entrepreneurship, and our Small Business Essentials course is entirely available in audio and video learning options (in English with Spanish subtitles for the video option). Our Sales and Marketing Badge Course is a shorter course that provides students the opportunity to focus on a particular skill and earn a Digital Badge.

You can always explore and pursue multiple courses with your same student account.

How do I get started with a MOBI course? What steps do I take to start?

To get started, simply click "Enroll Now" on the MOBI website, create your account on our learning management system using your name and email address, and verify your email. Visit this helpful infographic, How to Create a MOBI Student Account (PDF), to see the steps to create a student account in MOBI's learning management system.

Once your account is confirmed, log in, select your course, and click "Enroll Me" to begin. All MOBI’s courses are asynchronous and self-paced, so you just log in and pursue your learning independently. You can access all the materials, including curriculum, quizzes, checklists, worksheets, templates, and videos, whenever and wherever works best for you. Visit this helpful infographic, How to Enroll in a MOBI Course (PDF),to see the steps to enroll in a MOBI course.

When can I start a MOBI course?

MOBI’s free online courses are always available, so you can create an account and begin whenever it works for you. The classes are asynchronous and self-paced, so you can pursue your learning according to your schedule.

Do I have to create an account?

If you would like to earn a Certificate of Completion and/or Digital Badge from MOBI and Santa Clara University, you do need to create a free account and enroll. You may also reference the curriculum for free on our website without creating an account, however, this does not provide the opportunity to earn a Certificate or Digital Badge.

How do I confirm my account?

After you create your account you will automatically receive an email to the address you provided. Open this email and click on the link to confirm your account. This is to ensure that we have the correct email address for you. You will click on the link in the email and be taken to a webpage that notifies you that your account has been confirmed. On the screen, you will have the option to press the "Continue" button, which will take you right into your MOBI account. Click Confirming Your Account Instructions to view images with instructions

Why do I have to provide my first and last name when I create my account?

The first and last name you enter when you create your account will be the name on your Certificate of Completion, if you pursue a course that provides the opportunity to earn this credential. Be sure to enter your name as you’d like it to appear on the certificate.

Why do I have to provide my email address?

Your email address is used to confirm your account in MOBI’s learning management system. The checkbox labeled "Permission to Email" is required because our system needs to send an email in order to confirm your account.  

Will you share my data?

No, MOBI respects your privacy. We do not share your personal information with third parties. Your data is used solely for course-related purposes, such as enrollment and certification. 

What emails will I receive from MOBI?

You may receive a combination of automated emails from our learning management system and progress, update, or survey emails from our Mailchimp email system. Here are brief descriptions of these emails:

  • Account Confirmation Email: You will receive an automated email once you submit your request to create an account, and there is a link included that you click to confirm your email and activate your account. This email will come from: “Do not reply to this email” (via My Own Business Institute).
  • Welcome Email: Sent after account creation, sharing more details about our courses to assist students who may need help deciding which course to take. This email will come from our Mailchimp email system with the sender: MOBI | My Own Business Institute at SCU.
  • Course Enrollment Email: You will receive an automated email confirming your enrollment in a course. The subject of this email is “Welcome to (course name).” This email will come from: “Do not reply to this email (via My Own Business Institute.”
  • Progress Reminder Email: Sent after course enrollment, encouraging students to continue and earn the Certificate of Completion and/or Digital Badge for their course. This email will come from our Mailchimp email system with the sender: MOBI | My Own Business Institute at SCU.
  • Course Completion Email: You will also receive an automated email when you've successfully completed a course. This email will come from: “Do not reply to this email (via My Own Business Institute.”
  • Congratulations Email: Sent after completing a course, congratulating you on your achievement and providing information about how to download your Certificate and/or Badge. This email also includes invitations to submit a selfie and Success Story to be considered for our social media and website activities. This email will come from our Mailchimp email system with the sender: MOBI | My Own Business Institute at SCU.
  • MOBI Newsletter: Sent approximately four times a year with updates and information about our programs. This email will come from our Mailchimp email system with the sender: MOBI | My Own Business Institute at SCU.
  • Impact Survey: Once a year in the fall our Executive Director conducts a survey of all MOBI students who have earned a Certificate or Badge to inquire about their entrepreneurship journey and their experience with the MOBI courses and topics. This is an email you would automatically receive if you completed a course. This survey provides important feedback to help guide our programming, but participation is entirely voluntary. There is no obligation to respond. This email will come from our Executive Director S. Andrew Starbird, Ph.D.  

How do I see my progress in the MOBI course?

There are a few ways to track your progress while taking a MOBI course. First, as you click on each session, you will see status updates to the right of the items for that session.

How do I see my progress in the MOBI course image

You can view your course reports by clicking on the arrow to activate the drop down menu next to your initials in the upper right corner of your screen Then select Profile to view your profile. On the right side you will see your list of courses under Course Profiles. Select the course for which you would like to see your progress. Then under the Reports label you can choose Outline report or Complete report to see your activity and quiz scores in your course. You can also choose Grades to see all your session quiz grades and the final exam grade.

Your progress is tracked through our learning management system for students enrolled in courses. Progress is not tracked if you are reviewing information on our website without enrolling.

 

 

3.  Earning a Certificate of Completion and/or Digital Badge from MOBI and Santa Clara University

How do I earn a Certificate of Completion and/or Digital Badge from MOBI at Santa Clara University?

To earn a Certificate of Completion and/or Digital Badge, you must complete the course requirements for the particular course you are taking. Once you meet all the criteria, you’ll be able to download your Certificate of Completion and/or Digital Badge directly from your account. Visit the Our Courses page for links to our current courses where you will find information about course requirements.

What is the difference between the Certificate of Completion and Digital Badge?

The Certificate of Completion is a formal document recognizing that you’ve completed the course requirements, provided by MOBI and Santa Clara University. You can download this document as a PDF file from your account in the MOBI learning management system once you have completed the course requirements. The Digital Badge is an online credential that showcases your accomplishment and can be shared on platforms like LinkedIn to demonstrate your achievement.

When and how do I receive my Certificate of Completion?

You will be able to download your Certificate of Completion as a PDF file directly from your MOBI account once you’ve successfully completed the requirements for the particular course. Please note, MOBI’s Badge Courses provide the opportunity to earn a Digital Badge only, and not a Certificate of Completion. Your Certificate will be available for download immediately after you meet all course requirements. Here are instructions for Downloading Your Certificate (PDF).

When do I receive my Certificate of Completion for the Sales & Marketing Badge Course?

The MOBI Sales & Marketing Badge Course provides the opportunity for students to earn a Digital Badge only and not a Certificate of Completion. To earn your Digital Badge in this course, students must pass every quiz with a score of 80% or higher and submit the student survey at the end.

How do I include my Certificate of Completion on my resume?

You can include your Certificate of Completion on your resume by listing it under your education or certifications section. Simply note that the Certificate of Completion was awarded by MOBI at Santa Clara University, and include the course name and the date of completion.

How do I download my Certificate of Completion?

Once you have met all the requirements for a course offering the Certificate of Completion, you will be able to download your Certificate as a PDF file directly from your MOBI account. Here is a summary of the key steps, and you can also visit this PDF that provides more detail and screenshots of each step: Downloading Your Certificate (PDF).

1) Once you log in, select the course you completed, scroll down to the bottom of the screen, and click on the link for the Final Exam (or for Certificate of Completion for the Small Business Essentials course, which does not have a final).

2) As long as you’ve met the course requirements, the Certificate link will be activated. Click on the Get Certificate link.

3) A PDF of your Certificate will download once you click on the Get Certificate button and you can then print it, save it, or email it as you like. Congratulations on earning your MOBI Certificate!

Be sure you store your Certificate somewhere you can find it again. Each year MOBI resets its courses and so students are not able to access coursework or Certificates from the previous year. 

How do I download my Digital Badge?

After completing your course requirements, your Digital Badge will be available in your MOBI account. You can download it by going to your course dashboard and clicking the option to download your badge, which will be in a format you can share on professional networks like LinkedIn. Visit How to Access Your Digital Badge (PDF) for more detailed instructions and screenshots.

I can’t locate my Certificate of Completion, what should I do?

Be sure that you’ve followed the steps for Downloading Your Certificate (PDF). If the course you completed is not clickable or “greyed out,” then the course is no longer active. MOBI resets our courses each calendar year, and coursework and Certificates from previous years are not available after the reset. If your Certificate of Completion is from a previous year, contact MOBI by emailing scu-mobi@scu.edu for assistance. We maintain records of Certificate completions for two years. After this time we will no longer be able to verify your records and you will need to take a course again to earn a Certificate. The great news is that we are always updating our curriculum, so you will have the chance to learn something new in the process!

Which courses provide Certificates of Completion?

Currently students can earn a Certificate of Completion and Digital Badge in the following English courses: 

Students can also earn a Certificate of Completion and Digital Badge in the following Spanish courses: 

Students earn ONLY a Digital Badge from:

 

 

4.  MOBI Program Support and Resources

I need help with my MOBI account, what should I do?

Please see the Technical Assistance section of this FAQ, visit the Course Alerts, Announcements, & Updates web page to look for any information about current issues, or send us an email at scu-mobi@scu.edu. We aim to return emails within 24 hours Monday through Friday. The email is not monitored on Saturday or Sunday.

I have a question about the MOBI courses or program, who can I contact?

Send us an email at scu-mobi@scu.edu. We aim to return emails within 24 hours Monday through Friday. The email is not monitored on Saturday or Sunday.

Where can I find all the MOBI resource documents and infographics that are included in the sessions?

Visit our Resources & Tools page to find the MOBI Free Business Plan Template, MOBI Resource Documents, MOBI Blog Posts, MOBI Student Success Stories, MOBI Videos, and our Glossary of Business Terms from our sessions.

I want to get some feedback regarding my business idea and business plan, can MOBI help me?

MOBI provides free online entrepreneurship courses, however, we do not provide mentorship, consulting, or feedback regarding business ideas, business plans, or business trends. If you need further support, consider seeking mentorship (SCORE provides free mentors in the U.S.) or additional resources from partners or organizations in your community.

I am taking a course through a MOBI partner, and I don’t know why I can’t retake my quiz or move on to the next session. What should I do?

If you are taking a MOBI course through an organization, it’s best to reach out to your contact/administrator/teacher for that organization if you have any questions regarding the process or guidelines for your course. Those are set up by the organization and we are not able to make any adjustments, change attempts, or change grades without their permission. Some partners attach a timeline to their courses, others attach passing requirements for each quiz or limit the number of attempts. To ask about these processes and requirements, please contact the organization through which you are taking your MOBI course.

I completed my course worksheet/checklist/template, what do I do now?

These materials are for your use and advancement. Once you’ve completed your worksheet, review the information and use it as a foundation to continue building your business plan. You can revisit the course materials and update them along the way to refine your ideas. Consider using the insights from these activities in your business or career. If you are taking a MOBI course through an organization that requires specific activities from the course, then it’s best to reach out to your point of contact to learn next steps.

Do I have to submit my business plan to MOBI?

Your business plan is your blueprint for the steps you will take to start your business. This is a resource for you, and one that you can and should revisit again and again throughout your entrepreneurial journey to make adjustments as needed. If you need further support, you might consider seeking mentorship (SCORE provides free mentors in the U.S.) or additional resources from partners or organizations in your community.

Does MOBI have mentors or instructors who can give me business advice?

MOBI does not provide individual mentoring or one-on-one business advice. However, the courses are designed to offer comprehensive guidance, tools, and resources to help you develop your business. Additionally, you may find support through national and community-based organizations. SCORE is an organization that provides free mentorship in the U.S. 

Does MOBI provide funding for my business idea?

MOBI does not provide funding for business ideas or startups. Our mission is to offer free, accessible entrepreneurship education and resources to help you get started and grow your business. However, you may explore other funding opportunities through community programs, grants, or investors.

 

 

5.  For Students Participating in the New York State (NYS) Self-Employment Assistance Program (SEAP)

Does MOBI meet the requirements for NYS SEAP participants? 

Yes, New York’s SEAP recognizes either the MOBI Starting a Business course or the Managing a Business course as entrepreneurial training that meets the requirement for 20 hours of entrepreneurship training. The NYS SEAP will accept your MOBI Certificate of Completion as proof of achievement of this requirement. No other documentation is required. 

Which MOBI course(s) should I take if I’m participating in NYS SEAP?

MOBI has a special agreement with NYS SEAP such that either the Starting a Business course or the Managing a Business course fulfills the program’s requirement for 20 hours of entrepreneurship training. According to this agreement, the Certificate of Completion earned through one of these two courses is the only verification students need to show completion of this entrepreneurship training requirement. Students can earn a Certificate by completing the course, passing the final exam with a score of 80% or higher, and submitting the Student Survey at the end of the course. Course quizzes and the final can be taken multiple times without penalty.

MOBI offers other courses, such as Growing a Business, the Quick Start Entrepreneur accelerated course, the Small Business Essentials audio and video course (in English with Spanish subtitles) and the Sales and Marketing Badge Course. These shorter courses are NOT part of MOBI’s agreement with NYS SEAP. Please discuss your interest in these courses with your NYS SEAP representative if you prefer to take them instead of the two courses that are part of the agreement. As a matter of MOBI policy, we are not able to sign any documentation verifying the amount of time spent in any of our courses.

How many hours does it take to complete a MOBI course? I need 20 hours for my NYS SEAP program.

MOBI’s free online courses are all self-paced, so the time it takes to finish a course is based on each person’s experience. However, MOBI has a special agreement with NYS SEAP such that either the Starting a Business course or the Managing a Business course fulfills the program’s requirement for 20 hours of entrepreneurship training. According to this agreement, the Certificate of Completion earned through one of these two courses is the only verification students need to show completion of this entrepreneurship training requirement.

Can I get proof of 20 entrepreneurial training hours or have an instructor sign my paperwork for my NYS SEAP program?

MOBI has a special agreement with NYS SEAP such that the MOBI Certificate of Completion earned in either the Starting a Business course or the Managing a Business course provides proof that you have met the program requirement of 20 hours of entrepreneurial training. No additional documentation, verification letters, or reports are required. As a matter of MOBI policy, we are not able to sign any documentation verifying the amount of time spent in any of our courses.

Can I get a letter or signature to verify my hours in my MOBI course?

As a matter of MOBI policy, we are not able to sign any documentation verifying the amount of time spent in any of our courses. However, MOBI has a special agreement with NYS SEAP such that the MOBI Certificate of Completion earned in either the Starting a Business course or the Managing a Business course provides proof that you have met the program requirement of 20 hours of entrepreneurial training. No additional documentation, verification letters, or reports are required.

How do I answer questions regarding training dates and number of hours on my NYS SEAP forms if I am taking the MOBI Starting a Business course or the Managing a Business course?

The MOBI courses are accessible online anytime, and they are entirely self-paced. There are no set training dates, since you can take the course anytime you like. For the purposes of the New York SEAP form, you can enter the date you begin your course. Regarding the number of hours, New York SEAP accepts the MOBI Certificate of Completion as proof participants have met their requirement for 20 hours of entrepreneurial training. So it is acceptable to include 20 hours on the New York SEAP enrollment forms if you are taking either the Starting a Business course or Managing a Business course, since these courses are part of MOBI’s special agreement with NYS SEAP. 

NYS SEAP asks for a progress report mid-way through our training. What should I provide from the MOBI course for this?

There are several report options within your MOBI account that may be useful to report your progress. The Outline Report provides an overview of your views of the content and quiz attempts. The Complete Report shows all your logins (day and time you log in, but not the duration of time spent), the activities you’ve seen, and your quiz and final exam attempts and grades. The Grades Overview provides your quiz and final exam scores. Dates the quizzes and exam were taken are not included in this report. 

You can access these reports by logging into your account and selecting your Profile. From here, click on  the course you’d like to view, then under the Reports section, click on the report you’d like to access. You can then Save (Windows: Ctrl+s; Mac: ⌘ + s), or Print (Windows: Ctrl+p; Mac: ⌘ + p) your Complete Report. Then follow your normal process to print screen.” You can either select your printer to print it, or choose Save as PDF from the Printer drop down menu to save it. If you Save as a PDF the file will be downloaded to your computer and you will be able to email it, save it, or print it at another time.

To see step-by-step instructions with screenshots, click this View and Print MOBI Course Progress Report.

 

 

6.  Technical Assistance

Why am I unable to log in?

Be sure you followed these key steps to set up your MOBI student account:s:

  1. Create an account by clicking the Course Login button or Enroll Now links on our website. Enter your first name, last name, and email on the form to create your account. This will trigger an automated email.
  2. Confirm your account by opening the automated email and clicking the link.

Visit this How to Create a MOBI Student Account (PDF) infographic to see the steps with screenshots.

These are the most common login issues:

  • Missed confirmation: If you didn’t receive or click the confirmation email, check for typos in your email address. Contact us at scu-mobi@scu.edu to verify that the correct email is in your profile.
  • Wrong credentials: Ensure you use your Username (not email) to log in, and remember that Usernames and Passwords are case sensitive.
  • Incorrect password: Reset it using the “Lost Password” link.

For further assistance, email us at scu-mobi@scu.edu.

How do I confirm my account?

After you create your account you will automatically receive an email to the address you provided. Open this email and click on the link to confirm your account. This is to ensure that we have the correct email address for you. You will click on the link in the email and be taken to a webpage that notifies you that your account has been confirmed. On the screen, you will have the option to press the "Continue" button, which will take you right into your MOBI account. Click this How to Confirm Your Account Guide to view images with instructions

How do I get an enrollment key?

Enrollment keys may be needed by students who are taking a MOBI course through a particular partner. If this applies to you, reach out to your program administrator or teacher for assistance. If you are receiving a request for an enrollment key and you are not taking a MOBI course through a partner, then you’ll want to select one of our open courses by clicking the link to Business Courses or MOBI On Demand, rather than Partner Courses, once you log in.

My course is not allowing me to retake my quiz/final. What should I do?

If you are taking your MOBI course through a partner organization, there may be guidelines in the system that direct the timing or passing scores that enable you to advance to the next step. If this applies to you, reach out to your program administrator to inquire about the requirements to move forward in your course. If you are not taking a MOBI course through a partner and you are unable to take a quiz or final, please contact us by sending an email to scu-mobi@scu.edu.

How do I access the courses in Spanish?

Once you log in to MOBI’s learning management system, choose Cursos de Negocios en Español to view our current Spanish courses. If you would like to change the prompts and titles to Spanish in the learning management system as well, click the dropdown menu under your initials, select Language, and choose the language you prefer. This will not change the course curriculum to another language, however, it will just change the main prompts of the learning management system. You may also access our Spanish content on our website: www.scu.edu/mobiespanol.

How do I delete my account?

To delete your account in MOBI’s learning management system, please send us a message at scu-mob@scu.edu.

How do I change my profile?

To change your profile, log in to your account. Click the down arrow next to your initials to access the drop down menu, and then select Profile. From there click the red box below your name that says “Edit Profile. You can change your name, email, etc. If you need to change your username, please send an email to scu-mobi@scu.edu.

How do I print a progress report?

There are several report options within your MOBI account that may be useful to report your progress. The Outline Report provides an overview of your views of the content and quiz attempts. The Complete Report shows all your logins (day and time you log in, but not the duration of time spent), the activities you’ve seen, and your quiz and final exam attempts and grades. The Grades Overview provides your quiz and final exam scores. Dates the quizzes and exam were taken are not included in this report. 

You can access these reports by logging into your account and selecting your Profile. From here, click on  the course you’d like to view, then under the Reports section, click on the report you’d like to access. You can then Save (Windows: Ctrl+s; Mac: ⌘ + s), or Print (Windows: Ctrl+p; Mac: ⌘ + p) your Complete Report. Then follow your normal process to print screen.” You can either select your printer to print it, or choose Save as PDF from the Printer drop down menu to save it. If you Save as a PDF the file will be downloaded to your computer and you will be able to email it, save it, or print it at another time.

To see step-by-step instructions with screenshots, click this View and Print MOBI Course Progress Report.

Do I use my username or email to log into my MOBI account?

To log in, you use your username and password. Remember that usernames and passwords are case sensitive.

My name did not appear the way I want it on my Certificate of Completion, how do I fix this?

Your name will appear on your Certificate of Completion the way you have entered it in your profile. Unfortunately once your Certificate has been earned, there is not a way to update it in the system. Contact us at scu-mobi@scu.edu if you need to change your name on your Certificate. If you have not yet completed your course or plan to take another one, be sure to update your name in your profile so your Certificate will be correct the next time.

I took a MOBI course a few years ago and I can’t find my Certificate in my account. What should I do?

We maintain course records for two years. If you took the course within that time frame, please send us an email to scu-mobi@scu.edu and we can assist you in confirming your completion and providing another copy of your Certificate of Completion.

I was in the middle of a course and I can no longer see it in my profile. How do I find it again?

The most common reason that you may no longer be able to see your course is that the annual MOBI course reset may have taken place since the last time you logged in. MOBI resets its courses each year in August, and after the reset students are no longer able to continue course work on the previous year’s courses. However, students can use their same account login username and password to register for the equivalent course (or any course) from the new course catalog following the reset. Visit our Course Alerts, Announcements & Updates page for information about course resets.

Is there a MOBI app where I can find the courses?

MOBI currently is not available as an app, but this is something we are hoping to make available shortly.

One of the quizzes in my course says “archived” and I can’t take it. What should I do?

Archived quizzes do not impact your course or your ability to earn a Certificate of Completion or Digital Badge. You don’t need to take an archived quiz, and you can just skip over it. Sometimes if we update a quiz in between our annual course reset in August, we need to keep both the original and the new quizzes in the system so that we can keep the scores from the original quiz for students who took it before the update. Therefore this original quiz is archived to preserve the scores but it is no longer available.

 

 

7.  MOBI Partnerships

Why should I partner with MOBI?

Partnering with MOBI allows you to offer a proven, accessible, and free entrepreneurship curriculum to your organization’s participants. Our courses are designed to be understandable and actionable, helping your participants develop their entrepreneurial skills at their own pace. Additionally, partners can provide their constituents the opportunity to earn a Certificate of Completion and/or Digital Badge from MOBI and Santa Clara University, enhancing the value of your programs. Visit our Partnerships page to learn more.

What types of partnerships does MOBI offer?

MOBI offers three types of partnerships: Friend, Affiliate, and Collaborator. MOBI Friends are newly established and/or smaller organizations or programs that believe MOBI’s curriculum and courses could benefit their audiences and their objectives in promoting entrepreneurship. MOBI’s Affiliate partners are established/recognized organizations that refer their communities to the MOBI standard open courses on their websites or through other communication. Affiliate partners often require or suggest an educational component or entrepreneurial training as part of their own programs, and they find it helpful to refer their participants to MOBI’s free, online, and self-paced curriculum. MOBI’s Collaborator partners are those organizations for whom MOBI develops a co-branded interface, partner-specific login, and customized course(s) on our learning management system (LMS). Visit our Partnerships page to learn more.

Who are some of MOBI’s current partners?

MOBI partners include (but are not limited to) community colleges, technical and vocational training centers, nonprofit organizations, high schools, NGOs, economic development organizations, city or state governmental agencies, funding programs, and other groups empowering entrepreneurs around the world. Visit our Partnerships page to see some of our current partners. 

How do I become a MOBI partner?

To become a partner, submit a Partnership Request on the MOBI website. After your request is reviewed and approved, you will be contacted by MOBI management to discuss the details of the partnership and determine the best fit for your organization.

Can I use the MOBI curriculum in my own programs?

Yes, as a Friend, Affiliate, or Collaborator partner, you can utilize MOBI’s curriculum to complement your programs. However, the curriculum cannot be altered without approval from MOBI. Collaborators can also customize the content to fit their needs, with a co-branded course with topics/sessions selected specifically for their audience.

How much do the partnerships cost?

Like MOBI’s courses and content, MOBI’s partner program is entirely free for organizations. Our goal is to fuel dreams and confidence through free entrepreneurship education, and our partnerships help us bring our programming to those who need and want it most.

 

Please send us an email if we did not answer your question: scu-mobi@scu.edu. Our email account is monitored Monday through Friday and we aim to reply within 24 hours. Thank you!

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