Business Storytelling

The best pitches are great stories. We human beings are hard-wired to recognize stories and imagine them in our minds. Stories are what we remember best and so telling a good story, even if it’s short, creates a better experience for people who are hearing you talk about what you are doing and why you’re doing it. 

As entrepreneurs, you have the chance to tell your business story all the time. You tell a story not just when you are talking to investors, but also when you are recruiting employees, trying to motivate your staff, and selling to a potential customer. You even tell your story when you are asked about what you do by a friend or relative, or someone you don’t know.

1. Speak to Emotions. The best business stories engage the listener’s emotions. As an example, consider the story of a visually impaired person asking for donations with a sign he had created. The sign says, “I am blind. Have a beautiful day.” He gets only a few donations. Then, someone walks by and rewrites the sign. Suddenly, there are many more donations. When he asks someone what his new sign says, he is told it says, “It’s a beautiful day, and I cannot see it.” Using nearly the same words and ideas, this new sign conveys a stronger emotional message. This story is powerful because it speaks to emotions, and emotions are more powerful than logic.

2. Build Common Ground. Part of the power of the example above is that it builds on common ground -  as humans we can all appreciate beauty. It is something that connects us. You can do the same thing with your business whenever you are pitching. Establish common ground with your audience, and it really helps your story resonate and stick. 

3. Use the Power of Contrast. The third element of a powerful business story is contrast and the surprise that goes with it. When you ask someone a routine question like what do they do for work, you don't expect the answer to be, “I make people happy,” or “I help people succeed,” or “I change people’s lives.” These answers show that what your business does every day is really a means of creating happiness and success for your customers and clients. You go beyond “what is” and begin talking about “what can be” - that can be very inspirational. It can provide a compelling contrast to the way a problem is commonly approached, or approached by your competition. Think of contrast as a new point of view that gives you the edge. 

Another thing to keep in mind is that often what you say is not really as important as how you say it. The truth and authenticity of what you say is more powerful than your message itself. Often how you tell your story is the “why” of your business. In telling your story, why you are doing what you are doing is more important than the details of what you are doing. And definitely more powerful than how you are doing it. 

I hope some of these suggestions are helpful in thinking about your own story for your business, product, or brand. For inspiration, you can draw most effectively from your own life, the lives of your friends and family, and life all around you. 

When you are talking about your business in your daily life, with customers, or potential investors down the road, I urge you to really think about your story. What emotions are you trying to reach? What common ground are you building on?  How is contrast and surprise inspiring your audience? And perhaps most importantly, how are you telling your story? Be honest and authentic, and your passion about your business will shine through. 

For a quick reference guide on ways to impact your business from this session, download the Business Storytelling Takeaways infographic. 

THE TOP 10 DO'S

1. Talk about your business as a story. Stories are what we remember best.
2. Remember that you have the chance to tell your business story all the time, for example when recruiting employees, motivating your staff, selling to a potential partner, or when describing what you do to a neighbor or friend.
3. Engage the listener’s emotions when you tell your business story.
4. Build common ground with your audiences to create a connection that will help your story resonate.
5. Use the power of contrast, or incorporate a new point of view, to make your story stand out.
6. Go beyond “what is” and talk about “what can be” when telling your business story to make it inspirational.
7. Include the “why” of your business when telling your story.
8. Be mindful that what you say may not be as important as how you say it.
9. Draw examples and experiences from your own life and the lives around you when you are looking for inspiration.
10. Be honest and authentic when telling your business story, your passion will shine through.

THE TOP 10 DON'TS

1. Talk about your business only in terms of facts and figures.
2. Assume you can “make it up as you go,” plan ahead how you will talk about your business in many different situations and with many different audiences.
3. Pitch your business without taking your audience into consideration, build a connection that is meaningful to each audience.
4. Ignore emotion as a powerful element of your business story.
5. Apply the same perspective to a problem as every other business, think of a contrast, or new perspective that your business brings to the problem or a new opportunity for the customer.
6. Underestimate conversations about your business, as entrepreneurs you have the chance to tell your business story all the time.
7. Exaggerate when telling your business story, find inspiration from your life or lives around you to create an authentic and honest story.
8. Overlook the opportunity to create a story for your business, your products, or your brand.
9. Pretend to be enthusiastic or excited when telling your business story, be genuine because how you say something can be more important than what you are saying.
10. Rush in creating your business story, give careful thought to the emotions you are trying to reach, the common ground you are trying to build, the contrast that will stand out to your audience, and how you will tell your story.

If you are currently writing or have developed a business plan, consider taking a moment now to include any information about your business related to this session. As a reminder, MOBI’s free Business Plan Template and any worksheets, checklists, and templates from this course are available for you to download. Just visit the list of MOBI Resource Documents on the Resources & Tools page of our website.