Santa Clara University works with Chubb AXA to provide emergency medical, travel, and security assistance to students, staff, faculty, and any other sponsored SCU traveler on university-sponsored international travel. Chubb is the insurance company and Axa is the travel assistance provider.
How Travel Insurance Works
Travel insurance typically works on a reimbursement basis. Costs for medical care must be paid out-of-pocket, and are then reimbursable according to the policy details. The types of medical services travelers should expect to cover out of pocket vary significantly by country. If you do pay out of pocket for a service, make sure that you get a receipt and submit a claim. See below.
While abroad, the travel insurance policy through Chubb is considered to be primary for medical expenses in cases of accident and/or illness. However, preventative care such as physicals, routine exams, vaccinations, and COVID tests in the absence of symptoms aren't covered.
Student travelers are required to maintain health insurance in the U.S., either by keeping the SCU-sponsored Student Health Insurance Plan (SHIP) during their time abroad, or by having private U.S. health insurance in accordance with SHIP waiver policies. The travel insurance policy does not allow travelers to waive SHIP. The deadline and process to waive out is set by SCU.
Plan Information and Documents
- Chubb Emergency Assistance Card 2024
- Chubb Summary of Benefits 2024
- Chubb Travel Certification 2024
- Claim Forms:
*If you are a participant in an SCU Study Abroad program, please carefully review your additional medical insurance coverage through GeoBlue.
Preparing to Go Abroad
Information about medical providers in host countries are available through AXA Assistance, a non-insurance benefit included with the travel insurance policy.
To obtain pre-travel information regarding medical care and providers, you'll start by registering for a free account on Travel Eye.
After confirming your email, you can:
- Log in with the email and password
- Select the city and country where you plan to travel
- Select the type of medical care
Chubb AXA Country Exclusions
Chubb AXA will not pay benefits for any loss or injury that is caused by, or results from war or any act of war for the following countries:
The United States, Afghanistan, Belarus, Burkina Faso, Cameroon, Central African Rep., Chad, Cuba, Democratic Rep. Of Congo, Ethiopia, Gaza, Haiti, India - Jammu & Kashmir, Iran, Iraq, Israel, Lebanon, Libya, Mali, Moldova, Myanmar, Niger, Nigeria, North Korea, Pakistan, Russia, Somalia, South Sudan, Sudan, Syria, Thailand (Pattani, Yala, Songkhala & Narathiwat Provinces), Ukraine, West Bank, Venezuela, Yemen.
If travel is requested to any of these locations, it will have to go through a travel exception process and petition. See the University International Travel Policy for additional information.
Frequently Asked Questions
Does this apply to domestic travel?
No. This is for international university-sponsored travel.
How do I submit a claim?
Using the appropriate claim form, follow the provided instructions to submit a claim.
- Claim Forms:
How do I schedule ongoing mental health counseling abroad?
Travelers who are currently managing a mental health condition are encouraged to discuss the appropriateness of traveling abroad with their mental health provider. We encourage you to start with your current therapist and see if they can continue support while abroad, but their licensing may not permit them to work outside of the country.
You may contact Chubb AXA Global Travel Assistance and they will provide:
- Medical or mental health providers in your location (may not be covered by travel insurance, but might be covered by your U.S.-based health insurance)
- Direct transfer to a therapist during a mental health crisis
*Note: Ongoing therapy may not be a covered benefit
Can I take my prescription drug with me abroad?
If you will need to take medications for a medical/psychiatric condition while traveling abroad, it is very important that you plan ahead to ensure that you can bring your medication with you into your host country and to determine if your medication is available in your destination (in case yours is lost, stolen, or becomes unusable).
An important step in your planning process is to verify the prescription eligibility in the host country(ies). You do can this by:
- Checking with the embassy of your host country to make sure that you can bring the medications with you, and to determine what additional documentation you may need (original prescription, physician's letter, etc.)
- Checking with the International Narcotics Control Board
- Contacting SCU’s travel medical assistance provider, Chubb AXA
Does this include trip interruption insurance?
It does not. It is highly recommended you purchase trip interruption or trip cancellation insurance.
When does coverage start and end?
The travel insurance covers the SCU dates of the sponsored activity/program abroad, including 14 days of personal deviation coverage before and 14 days after the activity/program.