What Happens When We Depersonalize Personal Communication?
“I can’t imagine that people receiving these automated responses would feel good if they understood what they were,” Irina Raicu says. “If you get to the point where you don’t know whether someone really wrote to you or not, whether there’s a person behind that or a bot, think about how you would approach communication.”
“People have to do things you don’t want to do sometimes, and if that is writing somebody a personal letter or communicating directly with people, then that’s a problem for both parties,” Brian Green says. “It perpetuates that feeling that people can get away with not having authentic relationships.”
Irina Raicu, director of Internet Ethics, and Brian Greene, director of Technology Ethics at the Markkula Center for Applied Ethics at Santa Clara University quoted on SF Weekly