Big Tech Restaurant Vendor Toast to Replace CEO After fee Outrage Caused by 'Breach of Ethical Leadership'
Toast appeared unusual and unprecedented in its attempt to create a new revenue stream by charging fees to the customers of their clients, without the consent of either.
"It was a fundamental breach of ethical leadership practice," said Ann Skeet, senior director of leadership ethics at Santa Clara University's Markkula Center for Applied Ethics in California, in comments to FOX Business.
"The fundamental flaw here," said Skeet, "is that they did an end-around with the people with whom they did have a relationship — the restaurants — and imposed fees on people with whom they did not have relationship, and that’s not an ethical business practice."
"I think it’s a lack of respect for the relationships of their direct customers, and a disregard for the impact on the customers of those restaurants," said Skeet.
Ann Skeet, senior director, leadership ethics, quoted by Fox Business.