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CAPS 24/7

24/7 Mental Health Support - (408) 554-5220

Provided to you by a partnership through Uwill

You’ve got a lot on your mind—and a lot to do. We’re here to support you with free, flexible options and tools to help lift you mentally and emotionally. CAPS 24/7 is a supplemental service for SCU students, offering  teletherapy, crisis support, referral support and more. Call (408) 554-5220 any hour of the day or night to get started.
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Navigate here to Teletherapy

As an alternative to therapy at the Cowell Center, CAPS 24/7 provides you with free immediate access to licensed counselors for scheduled teletherapy based on your needs and preferences at a time that works for you.


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Crisis Support

If you are dealing with a mental health crisis and need someone to talk with, help is available 24/7/365. Call (408) 554-5220 (U.S.). and press 1 to speak with a licensed mental health counselor. If you are experiencing a medical emergency, please call 911.


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Navigate here to Referral Support

Our team can help you locate long-term therapy as well as specialized treatment through your insurance.

 
 
Frequently Asked Questions
What is Uwill and how does it work?

Uwill is the leading mental health and wellness solution for colleges and students. Uwill provides free immediate access to teletherapy and mental health crisis support for students.

With Uwill, you have the ability to choose a therapist based on your unique needs and preferences (focus area, gender, language, ethnicity), at a time that fits your schedule (day, night, weekend availability), and by the appointment type preferred (video, phone, chat, message). For students facing a mental health emergency, Uwill offers a crisis connection phone number (408) 554-5220.

Who is eligible and is it free?

All students have access to Uwill and is available FREE of charge.

How do I get started?

You can access the Uwill platform by clicking here and completing your profile using your school email address and current location. After completing your profile, you can immediately schedule an appointment with a therapist of your choosing. Many students have their first session within hours of profile completion.

If you are facing a mental health emergency, call (408) 554-5220 to reach one of Uwill’s licensed therapists trained in crisis response. For medical emergencies, please call 911.

What can I expect when I call CAPS 24/7?

Responsive, empathetic mental health support is available to full-time students 24/7/365. 

You can schedule teletherapy with a therapist that you choose, at a time that works for you by clicking here.   

If you are dealing with a mental health crisis, you can connect immediately with a Uwill licensed therapist at (408) 554-5220 (within the U.S.). If you are in crisis, they provide support, review a care and safety plan, and make recommendations for next steps.

What can a Uwill therapist help me with?

Uwill therapists have a range of specialties and have extensive experience working with students. Many students utilize Uwill to help with mood changes, anxiety, stress, relationship difficulties, poor body image, academic challenges, and loneliness, among many other things.

In addition, if you are facing a mental health emergency, you can reach one of Uwill’s licensed therapists trained in crisis response by calling (408) 554-5220. For medical emergencies, please call 911.

Which treatment approaches do the counselors utilize?

Counselors available on the Uwill platform take a solutions-oriented, holistic approach to treatment. Our therapists aim to work collaboratively with you to help you accomplish your goals through teaching tangible skills. This means that counselors focus on providing specific tools, coping skills, and resources to address the issues you are facing.

Can I choose between video, phone, chat and message-based support?

Yes, you work with your counselor and select the format that best suits you. The first session must be video or phone and then you can choose the modality based on your schedule and needs.

Uwill’s crisis connection is available only by phone at (408) 554-5220. For medical emergencies, please call 911.

Is it really private and secure?

Yes, Uwill is HIPAA and FERPA compliant which means we follow the strictest privacy guidelines. UWill never shares your data – even on anonymized basis – to any third party – without consent.

If I am having an emergency, what should I do?

If you are having a mental health emergency, you can call Uwill’s crisis connection at (408) 554-5220. If you are having a medical emergency, you should call 911 or visit your local emergency room.

Other emergency resources:
• National Suicide Prevention Lifeline: 988
• Crisis Text Line: Text "Home" TO 741-741

What if I am looking for specialized treatment?

Through CAPS 24/7, all SCU students have unlimited free counseling sessions without using insurance. CAPS 24/7 clinicians treat a range of issues, but they do not provide specialized care such as treatment for eating disorders, neuro-psychological testing, treatment for substance use or medication management.

If you need to see a clinician who offers specialized care, our Clinical Case Manager will help locate an appropriate clinician who accepts your insurance.

Can I change counselors?

Yes, you can change your counselor at any time.

What browser is best to access Uwill and who do I reach out to for technical assistance?

For best performance, we recommend you use Chrome browser to access Uwill.

Uwill provides 24x7 technical support by email support@uwill.com or phone (408) 554-5220.

What is Headspace?

Headspace is an app with 1000+ hours of mindfulness and sleep content, mini exercises for busy schedules, and more. Proven to reduce stress in just 10 days. Usually, subscriptions are paid, but access is free for all SCU students:

CAPS 24/7 Services Feedback

Scan the QR Code below or click the link below:

Feedback Survey
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