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Indicators of Trust in the News

The Trust Project work begins with the user. Listening to the people who love, hate or ignore the news allows us to break through old ways of thinking and truly address user needs. Here’s what we’ve been hearing:

 

"How did this story get built? Who did it come from? Who are your readers?"
Rodale, 29

"I like transparency. With a cat video now and then."
Hossannah, 38

"I'm suspicious. I curate my own news."
Alexandria, 39

 

In workshops with journalism leaders, we've built a list of indicators of trustworthy news based on user views we've collected through in-depth, ethnographic interviews.

At the Trust Project Summit, Trust Project collaborators from 20 news organizations met in the Hearst Tower, New York, to take the important step of reviewing the Trust Indicators, selecting a priority set and roughing out their definitions.

Here’s the report. Or download the PDF.

News executives collaborated to define these Trust Indicators from an editorial perspective and propose an industry standard for each.

We invite your comments on the Trust Indicators

Trello

Just click on the card showing each need or indicator to offer your ideas about:

  • The expressed user needs
  • The relative importance of the indicator
  • How best to define your favorite indicator(s) from an editorial standpoint

The menu on the right of the open card also allows you to vote your approval of the indicator or tool.

The indicators and related tools are coded by potential application: Corporate or site-wide, article-level or journalist-level.

You can also comment via email to trustproject@scu.edu. Thanks for contributing.