2020-0518 [San Francisco Chronicle]: Small businesses say SF’s new curbside sales won’t change much
The San Francisco Chronicle interviewed Professor Tsay regarding the easing of restrictions to allow curbside pickup from more businesses in San Francisco.
From the article:
Santa Clara University Professor Andy Tsay, who specializes in global supply chain management, said he is concerned about whether the safety standards can be properly monitored.
“While the store employees will presumably be wearing gloves and masks during the curbside interactions, the devil is in the details of what happens inside the shop or back office. Are proper practices being followed inside the shop?” Tsay said.
Habits are powerful, and even well-meaning employees and shoppers can slip into old ways, Tsay said.
“Buy-in from workers at all levels, which also must be cultivated carefully, is also considered crucial to sustained compliance, but now we are hoping for behavioral change to happen essentially overnight on massive scale, without central control, with change management that is ad hoc at best,” he said.
Read the full article: SF curbside sales - SFChron - 2020-0518
[Source: https://www.sfchronicle.com/business/article/Small-businesses-say-SF-s-new-curbside-sales-15276758.php ]