Santa Clara University

Web Publishing

Our Services

Support for Web publishing at Santa Clara University is provided by the Office of Marketing and Communications, Information Services, the Webmaster and Web Applications Developer in the Media Services department, and system and network administrators in the Information Technology department.

Looking for help with TerminalFour? Submit a ticket to our support team.


Web Publishing News

The following postings have been filtered by tag Bugs. clear filter
Missing images and uploaded files

During the past few weeks, we've been seeing an intermittent problem with Commonspot content replication that causes some images or uploaded files to be skipped when a replication packet is applied on one of the two production servers.  If you see images or other uploaded files appear and then disappear when viewing a published Commonspot page, it is likely due to this problem - the image was only copied to one of the two www servers.

As a work-around (until we resolve the replication problem in Commonspot) we have a scheduled task running every night at 9:00, that will copy any missed files from one production server to the other.

If you notice an uploaded image or file missing on the server more than 24 hours after it's been published in Commonspot, please send us a message using the support request form.

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WindowsXP SP2 and Commonspot

If you have recently applied Service Pack 2 for Windows XP, you may notice that Commonspot pop-up windows are blocked, or that pop-up windows open at a very small size by default.  You will want to allow pop-up windows for pages on, and change the "security level" setting to allow pop-up windows to open normally.


To resolve the problem with small pop-up window sizes, change the Security Level of a Zone:


  1. Open Internet Explorer.
  2. Open the Tools menu, pointing to Internet Options, and then click the Security tab.
  3. On the Security tab, click the Internet zone to change the security level and then click the Custom Level button.
  4. Enable the option Allow script-initiated windows without size or position constraints, which is located in the miscellaneous section.
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Looking for help with your Web site?

Send a support request to the SCU Web Publishing team in OMC and Media Services.

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