Santa Clara University

Web Publishing

Our Services

Support for Web publishing at Santa Clara University is provided by the Office of Marketing and Communications, Information Services, the Webmaster and Web Applications Developer in the Media Services department, and system and network administrators in the Information Technology department.

 
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Web Publishing News

Slideshow element supports alt tags

The rotating image slideshow element used in level 1 and level 3 home pages now allows for the option of adding alternate text for each image. Including relevant keywords in the image description can help to improve visibility for search engines.

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Sitemap not updating

In some cases you won't see updates applied to a sitemap reflected right away in your site navigation. The sitemap's XML file will only be refreshed when you change the sitemap structure, so if you're updating a link label or url, deleting a link, or otherwise not modifying the site outline the XML file won't be updated. The workaround for that is to indent/outdent any link to refresh the file. Following that change, you'll want to clear the subsite cache on cms, and - following the next replication - clear the www subsite cache using the ClearCache utility.

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Mobile SCU native apps published

The Mobile SCU web app is now available as a native app for iOS and Android. You can find it by searching for Mobile SCU or "Santa Clara University" in the iTunes or Google Play app stores, or via the following links:

iTunes

Google Play

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Commonspot authoring - short outage on 9/19

We're applying OS patches to the cms and www servers on Thursday, 9/19 starting at 10am. Commonspot authoring will be offline for about 15 minutes starting at 10, and replication will be suspended until the www servers are patched. We anticipate that replication will be back on scheduled by 11am.

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Recommendation for naming pages or files

When creating a page or uploading a file in Commonspot, you're asked to fill the "Name" field. This field is what browsers will see in the page or file URL, not the title of the page. It is recommended to use all lower-case, standard alpha-numeric (a-z, 0-9) characters for the "Name" field, without blank spaces. The dash and underscore characters can be used, but avoid other punctuation such as apostrophe, period, or quote marks, or characters from other language sets.

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Copy/Paste in Commonspot Text Editor

The copy/paste options in the Commonspot text editor's toolbar depend on some initial setup in your web browser.

In Chrome, you'll be prompted to download and install this extension:

https://chrome.google.com/webstore/search-extensions/cs_paste_extension?hl=en-US

Firefox offers and Addon called "AllowClipboard Helper". With this extension installed, you can add the cms server as a system allowed to access the clipboard.

In Safari, use right-click to access copy/paste actions.

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Fix for uploaded files in place

Following up on yesterday's note about missing uploaded files in replication - we have a fix for that in place as of yesterday afternoon. If you notice any 'file not found' errors on www for recently uploaded files, please let us know.

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Uploaded files missing in replication

A bug that emerged following the upgrade causes files uploaded in Commonspot to be missed in the replication process. We have a temporary work-around in place to restore these missing files, but there will be some delay between the file restoration and the replication process - it could be up to 2 hours before the file appears on www. We're working on a short term remedy for this to restore the files when replication completes, to eliminate that delay. And we're working with Paperthin to fix the underlying cause of the problem.

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Server errors when logged in to www as a Commonspot user

One of the post-upgrade bugs is a server error response when accessing a page on www if  logged in to Commonspot (and if you have authoring rights on cms). You'll see this if you login to a page with Commonspot security attached - that page and any other page requested on that www server will display a server error message. The workaround is: add /logout.cfm to the subsite to clear the error on www, and login to the secure page on cms.scu.edu instead. Were working with Paperthin to resolve this issue.

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Commonspot upgrade complete

The Commonspot 8 upgrade was installed on cms and the www servers on Tuesday morning, and with a couple of exceptions, things appear to be operating normally. Please let us know if you run into any Commonspot authoring or page display problems.

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Looking for help with your Web site?

Send a support request to the SCU Web Publishing team in OMC and Media Services.

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