The information below answers commonly asked questions regarding what students should do in case of an emergency at Santa Clara University.
Where to Get Updates & Information
Question: In case of an emergency, what is the University’s source of official information?
Answer: In these situations, special messages and official reports will be available online at the University website. If an emergency causes all technology to go down, a remote server will be utilized to continue providing information on this website.
Who to Contact
Question: Who should students contact in an emergency?
Answer: If there is an emergency or students observe suspicious behavior, then they should contact either:
- City of Santa Clara Police Department: dial 911
- Campus Safety Services: dial 408-554-4444 (or 4444 if using a campus phone)
Question: How is evolving technology being used in communicating with students?
Answer: The University has the technology to send emergency notifications to all campus community members. SCU Campus Alert allows the University to send simultaneous cell phone, text messaging, and email communications to all students, faculty, and staff in the notification database.
Information on eCampus
Question: What can students do right now to ensure they will receive official University communications that are timely and accurate?
Answer: Students should continuously update their eCampus accounts with their current contact information. It is recommended that students verify their information at the beginning of every quarter.
Campus Alert via Connect-ED
Question: What is Connect-ED?
Answer: Connect-ED allows campus leaders and security professionals to send time-sensitive notifications to thousands of people in minutes. Connect-ED is the system which supports SCU Campus Alert.
Question: Are there emergency phones around campus?
Answer: Yes, there are over 30 public "blue light" phones around campus that provide individuals with immediate contact to Campus Safety Services during emergencies.
Question: Does the campus use cameras for security purposes?
Answer: Yes, cameras are currently located in several campus buildings and facilities including (but not limited to) parking structures, Casa Italiana and Bellarmine residence halls, Leavey Events Center, Schott Stadium, Facilities building, Learning Commons & Library, and Leavey School of Business.
Emergency Assembly Points
Question: Where should students go during an emergency?
Answer: During certain emergencies, students should go to the nearest Emergency Assembly Point, which is a designated area on campus intended to provide a safe place for individuals to stay while emergency personnel respond to the situation.
What Can Parents Do
Question: What should parents do to stay informed and help during an emergency?
Answer: Parents can regularly visit the University website for campus news and the most current information in an emergency.
Also, parents should encourage their students to keep their eCampus and other contact information up to date.
And the American Red Cross offers an online program that helps families inform one another that they are safe and well during and after an emergency.