Santa Clara University

Our Service Philosophy

In support of the University's Vision, Mission, Values, and Strategic Initiatives, Information Services will consistently provide high quality services in support of SCU's academic and administrative programs. We are committed to continuous, long-term improvement to meet needs in an exceptional way. Our primary measure of success is customer satisfaction.

In striving to consistently deliver the best service possible and to treat others as we would like to be treated, all Information Services staff will exert every effort to:

• think of the customer first, making prompt service to the customer a priority over other work;
• take personal responsibility for providing service that is convenient, prompt, and efficient;
• live up to our commitments, keeping our promises and admitting our mistakes;
• build long-term customer relationships by anticipating, listening to, understanding, and meeting or exceeding our customers' needs;
• bring energy to everything we do - if a task needs to be done, it needs to be done well;
• tailor service to meet individual needs, paying particular attention to people from diverse cultures and those with special needs;
• provide service in a thoughtful and proactive manner, collaborating to meet customer needs, solve problems, and implement effective solutions.

Our intent is to earn and maintain the respect of the students, faculty, and staff; promote trust in the Information Services units, and establish collaborative working relationships with the University community.