Santa Clara University

Charlie Ambelang

Conflict, of course, can be caused by an individual behaving in a manner that another individual finds unacceptable. This interpersonal cause of conflict is one that we are all aware exists and we attempt to manage it with greater or lesser effectiveness.

This webinar, however, will focus on the other causes of conflict. Analyzing conflicts to understand their root cause is an essential skill in the potential resolution of unproductive conflict.

In this session, you will learn:

• how to recognize the non-"personality-driven" causes of conflict
• a categorization model to help you analyze the root cause(s) of a conflict
• how to apply the model to explore alternate strategies for successful resolution 
• to apply this information to your own conflicts, as well as acting in a third party role.
   

David Caldwell

Leaders are increasingly called upon to do more with less.  Sometimes this means having fewer resources to accomplish the same work, but more often it means that leaders are expected to develop a strategic, long-term focus.  The challenge this creates is how one can meet today's challenges while at the same time developing long-term capabilities.  The session will focus on how leaders can leverage their actions to address these broader challenges at the same time they get today's work done.
 

Cheryl Johnson

How is your relationship with your boss?  It isn’t all about brown-nosing and kissing up.  There are real, tangible things you can do to create a relationship that benefits both you and your boss. 

Being a manager who motivates and leads a department is not enough.  In addition to looking at your own team, you need to look upward.  How can you obtain the best results for you, your boss, AND your organization?  Learn how to build a productive, respectful, supportive, and synergistic relationship that will help you excel in your career.
 

Charlie Ambelang

This session will be based on the work and writings of Patrick Lencioni and his best-seller The Five Dysfunctions of a Team.  Patrick illustrates how teamwork remains the ultimate competitive advantage, both because it is so powerful and so rare. He makes the point that if you could get all the people in an organization rowing in the same direction, you could dominate any industry, in any market, against any competition, at any time.  Patrick uncovers the natural human tendencies that derail teams and lead to politics and confusion in so many organizations.  Receive specific advice and practical tools for overcoming the dysfunctions and making teams more functional and cohesive.

David Palmer

Leaders must be effective communicators in order to get the right things done on time and on budget.  The classic trap is that we approach the challenge backwards by starting with logic.  The key is to focus first on connections.

1. Connections: Create & build systematically
2. Belief: The essential factor
3. Appeals: Logic and emotion