Santa Clara University

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Student Assistant

Date Posted: May. 2, 2014
Position Start Date: May. 8, 2014
Apply by: Jun. 30, 2014
Campus location Admissions & Enrollment Services Building, 1st floor
Department contact person Trista San Agustin
Title Manager, Enrollment Services Center
Department Admissions & Enrollment Services Building, 1st floor
Phone 408-551-1822
E-mail tsanagustin@scu.edu
Student job title Student Assistant
Work Study Required? no
Hourly Wage $9.25
Days of Week M-F
Hours of day Varied
Shift Duration 30-40 hours/week in summer; 10-15 hours/week during school
How to apply
  • E-mail resume
  • Department description The Enrollment Services Center (One Stop) is responsible for providing superior customer service in a ?One Stop? atmosphere, to undergraduate and graduate students at the front counter, on the phone and through email. The position will be cross-trained to assist students with bursar, financial aid, and registrar related transaction.
    Qualifications -Must be available to work 30-40 hours/week during the summer -Demonstrate positive attitude and genuine interest in assisting students and families -Strong work ethic; ability to work without direct supervision -Must be knowledgeable in Microsoft Word, Excel, PowerPoint -Ability to learn basic financial aid, billing and registration rules and requirements quickly and accurately -Experience in a fast-paced, customer service environment preferred -Cash handling and balancing experience preferred -Excellent time management and organizational skills -Excellent written and verbal communication skills -Punctual and detail-oriented -Flexible schedule
    Duties and responsibilities -Cashiering -Answer multi-line phones, respond to email inquiries, assist walk-in traffic -Resolve basic financial aid, billing and registration inquires using PeopleSoft -Assist staff with creating and updating written Policy & Procedure manuals and training manuals -Create flyers and other student notifications -Create tracking logs for phone, email volume and walk-in traffic and provide analysis for scheduling purposes

    Santa Clara University is an Equal Opportunity/Affirmative Action employer, committed to excellence through diversity, and, in this spirit, particularly welcomes applications from women, persons of color, and members of historically underrepresented groups. The University will provide reasonable accommodations to all qualified individuals with a disability.

    Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website at http://www.scu.edu/cs/. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.

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