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Visitor Services Associate

Date Posted: Apr. 21, 2014
Position Start Date: May. 5, 2014
Apply by: Apr. 25, 2014
Campus location de Saisset Museum
Department contact person Jan Lam
Title Senior Administrative Assistant
Department de Saisset Museum
Phone 408-554-4528
Student job title Visitor Services Associate
Work Study Required? no
Hourly Wage $8.00
Days of Week varied
Hours of day Varied
Shift Duration
How to apply
  • E-mail resume
  • Online Form
  • Department description The de Saisset Museum is the South Bay?s free museum of art and history. The Museum, which was founded adjacent to Mission Santa Clara de Asís in 1955, presents six to twelve temporary exhibitions every year in addition to the permanent California History installation. The de Saisset is looking for students interested in the arts, museum administration, and/or special events services to fill the Visitor Services Associate (VSA) position. VSA candidates are primarily responsible for providing security for Museum exhibitions and artifacts. VSA candidates should be willing and available to work weekday and weekend shifts during regular museum hours and also to provide security for scheduled special events, which often occur outside of posted public viewing hours. The de Saisset Museum is open Tuesday through Sunday, 11 a.m. to 4 p.m., unless otherwise advertised.
    Qualifications 1. Must have excellent customer service skills, common sense and understanding of effective and appropriate communication with a diverse community of museum visitors. 2. Must be self-directed and dependable. 3. Must be detail-oriented and attentive. 4. Must maintain professional and appropriate appearance. 5. Must retain a friendly, outgoing, and respectful disposition. 6. Must be academically driven and able to manage a work schedule amidst the rigors of scholastic responsibilities and University requirements. 7. An interest in art, history, museum administration, or special event services preferred. How to apply: Submit resume and cover letter to the attention of Jan Lam, Senior Administrative Assistant at Upon receipt, your application will be reviewed and interviews with candidates of interest will be scheduled. Applications accepted until April 25, 2014. No phone calls or in-person inquires.
    Duties and responsibilities 1. Greet visitors to the museum and track museum attendance. 2. Maintain a physical presence and circulate the museum facility looking always to protect and uphold the security and safety of the museum facility, the exhibitions and artifacts, and the museum?s visitors. 3. Practice customer service by providing brief information on exhibitions when asked, assisting visitors with questions about Santa Clara University and its campus, and directing specific inquiries to appropriate professional staff members. 4. Provide security for special events scheduled outside of public viewing hours (mornings, evenings, and weekends) on an as-needed basis. 5. Assist with other basic and/or daily museum tasks as necessary.

    Santa Clara University is an Equal Opportunity/Affirmative Action employer, committed to excellence through diversity, and, in this spirit, particularly welcomes applications from women, persons of color, and members of historically underrepresented groups. The University will provide reasonable accommodations to all qualified individuals with a disability.

    Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website at To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.

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