TOP Management: Driving Success with Today's Technology, Organizations, and People
February, 24, 2010
8:30a.m. - 11:30a.m.
Program fee: $145
Santa Clara University campus
Online registration for this event.
Session Overview
Management isn't just about people, it is about organizational practices, and it certainly isn't just about technologies. Success in management, and business in general, demands the combined consideration of technology, organizations, and people - TOP Management. Our work is not done in silos - yet much of our technology infrastructure and work practice are built as if it were. Too often discussions of management practice look at technology, organization, or people. Rarely do we see them addressed in a balanced way. When we do, the result is game changing.
TOP Management is foundational to government, business, and non-profit success. The key is to develop our own systems savvy, and that of our managers and employees. Systems savvy is the ability to see the options across each of the organization's technology, organization, and people dimensions - and the wisdom weave them together into new and powerful organizational approaches.
Systems savvy and the ability to practice TOP Management may be the most important capabilities a modern manager can have. Having a clear strategic vision, "emotional intelligence, "soft skills," and the like are key, but the big impact comes from knowing how to work with technology, organizational practices, and people at the same time to reach that strategic vision.
In this session we will examine the reality of the modern business landscape - built of technology, organizational practice, and people - and learn how to weave these capabilities into strong, flexible, business solutions. Examples of successful growth and management (such as Zappos) will illustrate of the basic ideas of TOP Management. Participants will conduct an individual assessment of an organizational failure example - then rebuild it with TOP Management. Given participant interest we will also apply the ideas to examples of collaboration and/or social media.
Who should attend?
This program is intended for individual contributors and managers interested in improving their individual management skills and/or the overall functioning of their team, business unit, or organization. Senior managers interested in a forum for strategic discussion of modern management trade-offs will also find the session valuable. No expertise in particular technology tools or services is required.
Faculty:
Terri L. Griffith, Ph.D., is a Professor of Management in Santa Clara University's Leavey School of Business. Her research focuses on the effective use of new technologies and organizational practices, most recently focusing on the development of "systems savvy" for both digital immigrants (those of us who had to learn about the Internet) and digital natives (those who grew up with the Internet). Her field background includes a three-year National Science Foundation sponsored study of knowledge management practices in the Fortune 100 and other significant science and technology companies. Professor Griffith received her M.S. and Ph.D. from Carnegie Mellon University's Graduate School of Industrial Administration for Information Systems, and INFORMS. She also serves as an associate editor for Group Decision and Negotiation and as an editorial board member of the Journal of Engineering and Technology Management. She is a past senior editor for Organization Science and past associate editor for MIS Quarterly. Her blog Technology and Organizations http://www.TerriGriffith.com/blog has been named a "Top 50" business school blog.
Cancellation policy and refunds:
Cancellations made more than one week prior to a program will incur a $25 processing fee. For cancellations that occur less than one week prior to a program, no refund will be given. If a participant is a no-show for a program, no refund will be given. A full refund will be given in the event the program is canceled.
Substitutions:
Participant substitutions are allowed for all programs. The substitute information must be sent by email - scuedc@scu.edu or call 408-554-4521 with the substitute information: name, job title, email address, and phone number no later than 4 p.m. the day before the program begins. If you are unable to attend and cannot send a substitute, we offer a one time credit to attend another half day program.
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