Santa Clara University

Stop Coping & Start Reinvigorating

February 17, 2010
8:30a.m.  - 11:30a.m.
Program fee: $145
Santa Clara University campus

Online registration for this event.

Many corporations have been cutting costs and heads for 6-12 months. So now you're left with a smaller staff but still the same work. The remaining managers and employees are overburdened and exhausted. Critical knowledge may have left the organization and with no way to recover it. How can you pick yourself up, get your staff excited, and start doing work differently?

This program will provide concepts and tools to think differently about the work you are doing, show you how to engage employees in identifying problems, recommend how to gather data to quantify to prioritize issues, and then use a matrix to classify improvement ideas and identify quick wins which can be implemented in 3-4 weeks.

In this program you will learn:

• How to scope a core work process for success
• How to engage employees to identify pain point and quantitative data
• How to develop improvement ideas and find quick wins

Who should attend:

• Managers who want streamline work in their organization
• Managers and professionals who want to use proven tools to analyze work processes and make improvements
• Employees and managers who want to engage the people who perform the work in analyzing and making improvements
• We recommend (but it is not required) that you attend as a pair (manager and employee, 2 managers, or 2 employees) as the program will include several application exercises. You will benefit more with 'two heads' during the program and it's much easier to apply your learning when two of you go back to your organization.

Faculty:

Shelley Sweet is President of I-4 Process Consultants (Ideas, Involvement, Implementation, Impact) in Palo Alto, California. She facilitates business process improvement via lean, six sigma, re-engineering, and continuous improvement techniques. Her track record includes over 20 complex projects in organizations redesigning processes to eliminate wastes, minimize wait and cycle time, and create customer delight. Her clients include both large and small corporations, public and non-profit organizations, such as Cisco, Hewlett Packard, Oracle, Pfizer, KCI, Chevron, PPG, Santa Clara County, California Council for Economic and Environmental Balance, University of California at Berkeley, Stanford University, and Lawrence Berkeley National Laboratory.

Cancellation policy and refunds:

Cancellations made more than one week prior to a program will incur a $25 processing fee. For cancellations that occur less than one week prior to a program, no refund will be given. If a participant is a no-show for a program, no refund will be given. A full refund will be given in the event the program is canceled.

Substitutions:

Participant substitutions are allowed for all programs. The substitute information must be sent by email - scuedc@scu.edu or call 408-554-4521 with the substitute information: name, job title, email address, and phone number no later than 4 p.m. the day before the program begins. If you are unable to attend and cannot send a substitute, we offer a one time credit to attend another half day program.