Santa Clara University

The Art of Middle Management: The Critical Link for Business Success

April 7, 2010
8:30a.m. - 11:30a.m.
Program fee: $145
Santa Clara University campus

Online registration for this event.

All managers are responsible to insure the maximum efficiency of their resources, yet many organizations are running at levels of efficiency well below what they are capable of achieving. Why is middle management so critical? It's because they have the greatest potential impact on the overall efficiency and efficacy of the organization. However, many of these managers have gaps in the knowledge, understanding and tools needed to maximize the performance of the organization and the resources assigned to them.

This program will focus on the middle manager and the framework needed to be successful in this role. In fact, these managers help create and validate strategic goals, create organizational structures and processes, initiate action, work with and through others, sustain and improve the organization, and take responsibility for the quality and timeliness of the organization's outputs.

With this complexity in mind, this program will help participants:

• Gain the knowledge and understanding of the roles and responsibilities of the middle manager
• Be able to identify the framework required to achieve organizational goals
• Better understand how to maximize the efficiency of the resources assigned to the organization
• Improve the organization's capabilities and the quality of its outputs
• Lay the groundwork required to improve the morale of those in the organization

This program is intended for:

• First level managers preparing for the next level of management
• Mid level managers wishing to improve the efficiency of their organization
• Senior managers who need to mentor their mid level managers

Faculty

Mr. Kehoe has been a Director in large established companies (Intel, Amdocs) and start-ups (Visto, ePhysician, Armus). He has also served as a Senior Program Manager for companies such as Cisco, Palm and Macrovision. In addition, Mr. Kehoe teaches courses in Engineering and Management at Santa Clara University and San Jose State.

Cancellation policy and refunds:

Cancellations made more than one week prior to a program will incur a $25 processing fee. For cancellations that occur less than one week prior to a program, no refund will be given. If a participant is a no-show for a program, no refund will be given. A full refund will be given in the event the program is canceled.

Substitutions:

Participant substitutions are allowed for all programs. The substitute information must be sent by email - scuedc@scu.edu or call 408-554-4521 with the substitute information: name, job title, email address, and phone number no later than 4 p.m. the day before the program begins. If you are unable to attend and cannot send a substitute, we offer a one time credit to attend another half day program.

Participant quotes:

Every middle manager should attend this class.

Instructor applies real life situations to every discussion.

Great instructor with real life appreciations.