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 Zepp Labs Seeks Customer Service & Operations Intern (Paid Internship Opportunity)

Monday, Feb. 3, 2014



Zepp Labs
20 S. Santa Cruz Ave Suite 102
Los Gatos, CA 95030


Paid Internship Opportunity:  Zepp Labs Seeks Customer Service & Operations Intern
Zepp Labs recently raised $15million in new venture funding.


About the Position:

Reporting to the Director of Customer Service, the Customer Service & Operations intern is responsible for delivering world-class service to our customers, testing software, and managing day-to-day operational tasks.  The Customer Service & Operations intern will work in conjunction with customer service and operations leadership to execute the Zepp?s growth strategy.


- Answer customer inquiries via email, phone, or live chat.
- Manage product returns & replacements.
- Perform QA testing for new app releases.
- Ability to investigate customer issues and escalate appropriately.
- Take full ownership of customer issues and show a strong commitment going above and beyond.
- Demonstrate timely, accurate and professional customer service.
- Perform in depth technical investigations related to our hardware and software.
- File bug reports and report to development teams as necessary.
- Order management and fulfillment processing.

Desired Skills/Knowledge:

- Current or recently graduated undergraduate student with a strong academic background, preferably in business, operations, or communications.
- 1-2 years experience in customer facing roles, preferably in a technical environment.
- Demonstrate a solid understanding of customer service and operations.
- Ability to meticulously follow and improve upon internal processes.
- Self-starter, self-motivated, and capable of learning in a fast-paced, startup environment.
- Basic understanding of iOS and Android operating systems.
- Excellent communication skills (spoken and written).
- Strong understanding and ability to learn eCommerce operations
- Flexibility in work schedule.  Willingness to work weekends when necessary.
- Passion for sports and technology a major plus.

This is an open-ended paid, part-time internship working approximately 20-40 hours per week

To apply, please vist

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