If you have any questions regarding your account, please feel free to contact us.
Email: creditcounseling@scu.edu
Phone: (408) 554-4620
Address:
SCU Bursar’s Office
c/o Credit Counseling
500 El Camino Real
Santa Clara, CA 95053
Frequently Asked Questions
Information on Perkins and Institutional Loans:
University Accounting Services (UAS):
Website: www.uaservice.com
Perkins Exits can be completed online at: www.uasexit.com
Questions regarding a Perkins or Institutional loans, please contact UAS directly at: (800) 999-6227. *
In order to make an online payment to UAS, go to: www.uasecho.com
* If a question pertains to a Credit Counseling hold placed on a student’s account, please contact us by phone at (408) 554-4620, or by email at: creditcounseling@scu.edu.
Collection Agencies:
The Credit Counseling Office works with various collection agencies to ensure that payments due are made to Santa Clara University. It is important to note that Credit Counseling works extremely hard to avoid having to send a student's account to collections. If a student cannot pay off the full amount owed, we recommend contacting the Credit Counseling Office as soon as he/she can to set up a possible payment plan. Maintaining contact with us is key if you are having trouble paying your balance and if you do not want to be sent to collections immediately.
General Revenue Corp. (GRC) Madison & Park
Phone: (888) 710-6817 Phone: (800) 603-7500
Fax: (800) 234-5035 Fax: (510) 247-1394
Williams & Fudge Windham Professionals
Phone: (800) 849-9791 Phone: (800) 208-5076
Fax: (803) 329-0797 Fax: (877) 496-4774
If you have any further questions, please feel free to contact us at: (408) 554-4620.
Frequently Asked Questions (FAQ):
1. What is a Short Term Emergency Loan?
Short Term Emergency Loans are emergency-based loans for qualified students needing short-term financial assistance to pay rent, food, insurance or transportation related costs while awaiting other sources of funds such as financial aid disbursement. The purpose of the loan is to bridge delays in the receipt of other funds.
2. What Terms and Conditions apply to Emergency Loans?
- There must be a valid reason resulting from circumstances beyond the student’s control. Proof of expense may be required.
- The student must provide the source of funds that will repay the loan.
- The student must have applied for and accepted all eligible financial aid.
- The student must be enrolled and in good standing at Santa Clara University.
- No other emergency loan may be outstanding.
- If a student has previously received two Short Term Emergency Loans during the course of the student’s attendance at Santa Clara University, subsequent Emergency Loan requests will require additional management approval.
- The student may not have a delinquent balance on their student account.
- Short Term Emergency Loans are not available during the last three weeks of class, including finals, summer or other vacation periods. This is subject to management review.
- The short term emergency loan applicant is subject to a credit check.
- Short Term Emergency Loan limit is $1,000.00, or equal to one month’s rent, if greater than $1,000.00. Documentation required.
- There is a $25.00 administrative fee. This fee will be deleted from loan proceeds.
- Applicants under the age of 18 must be co-signed by an eligible parent or guardian.
- All emergency loans are due and payable on the 21st of each month. Loans issued between the 1st and 27th will be billed on the 1st of the next month and due the 21st of the month. Loans issued between the 28th and the end of the end of the month will be billed the following month and due on the 21st of that month.
- Santa Clara University records, transcripts, diplomas and grades, as well as any Federal, State or University financial aid will be withheld until payment of the delinquent loan has been paid in full.
- Short term loans that are not repaid will be assigned to a collection agency. The borrower will be responsible for all additional costs such as collection agency fees, court costs and attorney fees.
- Students who do not repay their Short Term Emergency Loans by the due date will be assessed the standard Late Payment Fee to their student account. Currently this fee is $75.00 per month.
3. How do I apply for an Emergency Loan?
Credit Counseling is located within the Bursar’s Office in the Walsh Administration building across from the deSaisset museum. Forms can be filled out at the front desk.
4. I received a notice from the Credit Counseling Office in the mail. How do I remit payment?
The Courtesy Reminder, Second Request, and Final Demand notices are sent out by the Credit Counseling office with blue envelopes enclosed. Payments are to be made to Santa Clara University and include the student’s name and SCU Campus ID #. Envelopes should be addressed to:
SCU Bursar’s Office
c/o Credit Counseling
500 El Camino Real
Santa Clara, CA 95053
If you feel uncomfortable paying by mail, online payments can be made through eCampus at: www.scu.edu/ecampus.
Keep in mind that generally, Final Demand notices request that payments be made in guaranteed funds (Cashier’s check, Cash, or Credit Card).
5. How do I make an online payment?
Log into eCampus at www.scu.edu/ecampus. On the left hand side, click on “Bursar Office”, then “View Bill & Make Payment” and the page for QuickPay will show up. Students have the option of paying via eCheck or credit card. The Bursar’s Office can accept neither credit card payments over the phone nor at the front desk. The only way to make a credit card payment is online through eCampus.
6. I can’t afford to pay my entire balance at once. What are my options?
If this is the case, students a couple of options, including: taking out a private loan to pay off their balance, or setting up apical arrangement payment plans.
It is University policy to prohibit anticipated aid to pay for past due balances. However, a student can get a private loan to pay off the amount owed. Contact us to let us know that you are trying to acquire an alternative loan so as to avoid being penalized for late payment.
Another option would be to set up a special payment plan with TuitionPay. These payment plans have a 12-month span limit as well as a $100/month minimum requirement. Thus, if a student owed $300, then he/she will have the option of paying $100 per month for three months, or $150 per month for two, etc.
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